Shipping and Delivery
At Nordkicks, our priority is to deliver your purchases swiftly and reliably using top-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment steps. This can vary based on your location and our efficiency.
- Shipping Time: Begins after processing and depends on your chosen shipping method and destination.
Note: Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery times may be longer during peak seasons and promotional events.
We work with USPS, UPS, FedEx, and DHL. The total delivery time combines both processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday through Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a confirmation email with a tracking number once your order ships.
- You can check the status on our website.
- Some carriers may take 5-7 business days to update tracking information. If there are no updates after 10 business days, contact [email protected].
Shipping Delays
- If your order is not delivered within 45 calendar days, please contact us at [email protected] for a full refund.
- Notify us of any unexpected delays so we can assist you. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivery but you can’t find your package, first check the delivery location thoroughly.
- Then, contact the carrier.
- If the issue persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please double-check your shipping details at checkout and inform [email protected] of any errors immediately.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Nordkicksis not liable for customs fees if the package is rejected by the recipient or if delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without a guaranteed refund.
For any questions about our shipping policies, please contact [email protected].